Shownex Privacy Policy
Effective Date: July 1st, 2025
Shownex is a product of Lilac Media Verse LLP ("we", "us", or "our"). We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and disclose your personal information when you use the Shownex website, mobile application, and API services (collectively, the "Service").
1. Our Commitment to Privacy
At Lilac Media Verse LLP, we prioritize user privacy and are committed to safeguarding the information you share with us. By accessing or using Shownex, you consent to the collection, use, disclosure, storage, and processing of your information as outlined in this policy.
2. Scope
This Privacy Policy applies to all personal information submitted through the Shownex website, mobile app, and API, as well as data collected automatically through user interactions with the Service.
3. Information We Collect
We may collect the following types of personal and usage information:
- Name, email address, gender, date of birth, address, and phone number
- Additional details you choose to provide while using the Service
- Device information, IP address, browser type, and pages visited (log data)
- Cookies and similar technologies for usage analytics, personalization, and security
4. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Ensure website and app functionality
- Analyze usage and performance
- Maintain account security and prevent fraud
- Personalize user experience
You can manage cookie preferences via your browser settings. Disabling cookies may impact functionality. We also use a Common ID cookie for advertising purposes, with an opt-out option available.
5. Log Data Collection
When you interact with the Service—even without logging in—we automatically collect:
- IP address, device type, operating system, and browser
- Pages visited and actions taken
This data helps us operate the Service, monitor performance, detect misuse, and improve content.
6. How We Use Your Information
Lilac Media Verse LLP uses your personal information to:
- Provide and personalize the Service
- Communicate with you about your account or updates
- Maintain security and service integrity
- Comply with legal obligations
7. Disclosure of Information
We do not share your personal information with third parties unless:
- You have provided explicit consent
- It is necessary to provide the requested services
- Required by law, regulation, or legal process
8. Children's Privacy
Shownex is not intended for users under the age of 16. We do not knowingly collect data from children under 16. If we learn that a child has provided personal information, we will take steps to delete it promptly.
9. Data Access and User Controls
- You may access, update, or delete your personal information through your account settings
- You may also request corrections or deletions by contacting us directly
- You may deactivate your account to hide your profile, or request permanent and irreversible deletion
10. Data Storage and International Transfers
Your data is securely stored on servers located in India. Data may be accessed or processed in other countries with appropriate safeguards in place, including contractual agreements, regulatory compliance, or adherence to industry-standard security protocols.
11. Data Retention
We retain personal data:
- As long as necessary to provide and maintain the Service
- After account deactivation, as required for legal or operational purposes
- Until permanent deletion is requested and completed
12. Account Deactivation and Deletion
- Deactivation: Temporarily disables your account, hides your content, and allows reactivation at any time
- Permanent Deletion: Permanently erases your account and data. This cannot be undone
13. Security
You are responsible for keeping your login credentials secure. Please notify us immediately of any unauthorized access. We employ reasonable technical, administrative, and physical safeguards to protect your data.
14. Changes to This Policy
We may update this Privacy Policy periodically. Material changes will be communicated through the Service or via email. Continued use of Shownex after updates signifies your acceptance of the revised policy.
15. Contact Us
If you have any questions or concerns regarding this Privacy Policy or your personal data, please contact us at:
16. Account Deletion
If you wish to delete your Shownex account, you may submit a request by contacting us at support@shownex.tv from the email address associated with your account. Upon receiving your request, we will permanently delete your account and any associated personal data within 15 days, unless retention of certain information is required by law or for legitimate business purposes.